Why do I have to wear an N95 mask during the experience?
You will enter a disaster zone when you enter this experience. We invite you to wear an N95 mask to protect yourself from the dust particles that emanate from the space. As in any danger area, wearing an N95 mask is mandatory and will protect you during your experience.

Please note that the N95 mask will be given to you upon arrival and that you will not be allowed into the experience without one.

Trigger Warning:
Lashing Skies and ETERNAL are experiences that deal with sensitive matters. In consequence, this message serves as a trigger warning. For more information, please contact us at: 514 225-0525 or [email protected].

How long does the experience last?
Please arrive 15 minutes early. Latecomers will not be admitted.
Please expect to spend about 1 hour and 30 minutes with us.

-Lashing Skies has a duration of 45 minutes.
-ETERNAL has a duration of 18 minutes.
-Living Sound has an indeterminate duration.

In what language is the experience presented?
Lashing Skies is presented in English and in French.
ETERNAL is presented in English and in French.

What is ETERNAL? Is ETERNAL part of Lashing Skies?
ETERNAL is a 20-minute immersive audio experience for one person, alone in their bed. It explores the quandary of eternal life and wonders what price you would settle for to achieve it. The experience is part of your visit, but it is not linked to Lashing Skies.

What is Living Sound? Why are there 2 other sound experiences included in my ticket?
This space is an invitation to sound immersion. The PHI Centre welcomes Basinski and his famous album The Disintegration Loops. A work that has a direct link with the events of September 11, 2001.

Is Lashing Skies & ETERNAL virtual reality experiences?
Lashing Skies and ETERNAL are sound based experiences that are presented in immersive and decorated spaces.

Is there an order to go through the experiences?
Yes, we will ask you to follow a specific order. Thank you for following the instructions of our team.

Is the experience accessible to people with limited mobility?
Unfortunately, the experiences cannot welcome visitors with limited mobility. The ground of Lashing Skies is covered with a thick layer of sand which can make it difficult to move around with certain devices. As a result, wheelchairs unfortunately cannot be admitted.

Is the experience accessible to people who are hard of hearing?
Lashing Skies is an audio-based immersive experience that utilizes high quality headphones. If you require any type of hearing accommodation, please contact us so that we can assist you.

Is the experience available to children?
The experiences are recommended for an audience aged 14 and over. We also accept children 11 years of age and older, accompanied by an adult.

Technical Issues:
Due to the complexity of the technology used, the facility may require unscheduled maintenance resulting in delays or cancellations.

Am I allowed to film or take photographs?
Photography is permitted only at the end of your experience. Our mediators will be able to tell you the precise moment on site.

Can you refund or cancel your tickets?
No, we do not offer refunds or rescheduling services. If you have any further questions, please contact: [email protected].

What happens if I am late for my scheduled check-in time slot?
Your time slot cannot be postponed to another day and it is possible, depending on the amount of visitors, that we cannot find another time. Please arrive 15 minutes early to ensure your spot.

Why will I be refused entry if I arrive late?
Our exhibitions follow a predetermined schedule in order to ensure that everyone will have time to go through our experiences. The exhibition follows a strict pattern that cannot be changed and, in consequence, we do not admit latecomers.

I would like to book a group visit; how does it work?
For school visits, please call the box office at 514 225-0525 or email us at [email protected].

For corporate visits or group visits of 10 people or more, please call the box office at 514 225-0525 or email us at [email protected].

Do all members of my group have to be together to register?
Yes, if you want the experience at the same time. If you are planning a visit and think that your group members might arrive at different times, we suggest ordering your tickets separately.

Is there on-site parking at the PHI Centre?
Unfortunately, the PHI Centre does not have parking. City of Montreal parking is available in its vicinity.

Are there restrooms available on site?
Yes, restrooms are available.

Is there a coat check available?
There is a self-service coat check & lockers available.

What is the nearest metro station to PHI Centre?
The nearest metro stations to the Centre are Square Victoria OACI and Place d’Armes.

Hygiene and Cleaning
Our team follows a meticulous protocol of hygiene measures. All the equipment is carefully disinfected between each visitor.

For more details on safety measures in place at the PHI Centre, visit our COVID-19 page.

I have a pacemaker, is it safe for me to participate?
We are not using any technology which should interfere with pacemakers.

Lashing Skies is not recommended for people with a history of seizures, epilepsy, and sensitivity to flashing lights.

Roam the space freely but carefully.

Please wait for instructions from the mediators before settling in and beginning your experience.

If you have any problems, stay still and raise your hand. A mediator will be with you shortly.

Please be careful with the equipment.

Please remain silent during the experience to respect others.

For your safety, high heels are not permitted.

A few copies are currently available at Librairie Bertrand, one block away from the PHI Centre. Take the exit located on Saint-Pierre Street, turn right and cross the street safely. It will be 200 meters away.

Address: 430 Saint-Pierre Street, Montreal, QC H2Y 2M5
Monday to Friday from 9 a.m. to 6 p.m.
Saturday from 9:30 a.m. to 5 p.m.
Sunday from 11 a.m. to 5 p.m.
Phone number: 514-849-4533

Enjoy!