EXPERIENCE

What can I expect from the experience Colored?
Colored is an augmented reality experience that transports you to the United States, to Montgomery in Alabama on March 2, 1955. In a setting specially designed for the experience, the emblematic scenes from the life of Claudette Colvin are replayed before you during her fight for civil rights. Whether you are alone or accompanied, you'll be able to join your peers in a collective experience.

How long does the experience last?
The duration of the experience is about 40 minutes. Please arrive 15 minutes before your time slot.

What equipment is necessary to participate in the experience?
You will wear a Hololens 2 augmented reality headset, a bone conduction headset, and a small backpack.

In what language is the experience presented?
The experience is presented in both French and in English. You will have to choose your preferred language before starting the experience.

Is there mediation available for this experience?
The PHI Centre offers meditation for all its exhibitions and experiences. We encourage you to engage with our staff!

Is it possible to wear eye glasses?
Yes, but it is favourable to wear contact lenses over eye glasses when using a virtual reality headset, when possible. The maximum size of glasses that can be worn with a virtual reality headset is 142mm in length and 50mm in height.

Is the experience accessible to those with reduced mobility?
Yes the experience is accessible to people with reduced mobility. Please contact us before purchasing your ticket(s) so that we can accommodate you. (Call 514 225-0525 or email [email protected]).

Those accompanying visitors with reduced mobility (PRM) are strongly encouraged to take part in the virtual reality experience as well, in order to provide better direction and guidance. Companions are entitled to free admission.

Is the experience accessible to children?
The experience is reserved for an audience of 13 years of age and older.

Where can I get tickets?
You can purchase tickets on our website as well as on site at our reception desk.

Is it possible to purchase tickets on site?
Yes, it is possible to purchase tickets on site from our box office. However, we suggest that you purchase your tickets in advance as places are limited.

What are the accepted forms of payment?
We accept debit and credit cards, except AMEX. Cash payments are not accepted.

Do I have to print my ticket(s)?
It is not necessary, however, we accept both printed and electronic tickets.

Can I refund or reschedule my ticket(s)?
We do not offer any refund or rescheduling services. If you have any further questions, please contact: [email protected].

What happens if I can't find my tickets?
You can contact us by phone at 514-225-0525 during our opening hours or via our email address [email protected] mentioning your full name, the email address associated with your purchase and the exhibition in question.

Is it possible to transfer my ticket to another person?
Unfortunately, the PHI Centre ticketing system does not offer the ability to transfer tickets. You can share your ticket with a friend or family member, but you will remain the ticket holder and purchaser.

If a time slot is full, is there another way to get tickets?
Unfortunately, once a time slot is full, it is not possible to obtain additional tickets. We recommend to check back regularly as tickets might occasionally become available.

If I have a problem with my online order, who can I contact?
You can contact us by phone at 514-225-0525 during our opening hours or via our email address [email protected]. Please provide us with your full name, your purchase order number, the name of the exhibition concerned and a description of the issue.

What are the different rates available?
Depending on your respective category, you can purchase a ticket for those aged 13 to 30 or for those aged 31 and older. Please note that our prices are subject to changes with presale and promotional offers or special rates. Our promotions are not cumulative and cannnot be combined with other offers.

What happens if I am late for my time slot?
If you happen to miss your time slot, please ask a staff member upon arrival and our team will try to accommodate you to the best of our abilities. If the day's time slots are full, then you may lose your access. It is very important to arrive on time.

I would like to book a group visit; how does it work?
For school visits, please write to [email protected].

For corporate tours or group tours of 10 persons or more, please call the box office at 514 225-0525 or email us at [email protected].

Do all members of my group have to be present to do the experience together?
Yes, if you would like to do the experience together. If you are planning a tour and think your group may arrive at different times, we suggest you order your tickets separately.

Is there on-site parking at the PHI Centre?
The PHI Centre does not have a parking lot. There are City of Montreal parking spaces available in the vicinity of our building.

Are there restrooms available on the premises?
Yes, we have restrooms at your disposal.

Is there a coat check on site?
We have a self service coat check area. However, we suggest that you do not bring any bags with you.

Hygiene and cleaning:
Our team follows a meticulous protocol of hygiene measures: all equipment, including helmets, are carefully disinfected with wipes for effective sterilization between each visitor.

Are there any flashing images during the experience?
Your experience may include flashing images. Please contact us before purchasing your ticket(s) if you have any questions or concerns.