Home

IMPORTANT: This position requires extensive international travel, ranging from two to eight weeks. Candidates must be able/willing to travel.

Main responsibilities

• Opening and closing of the exhibition;
• Offer support to VR attendants during all operating hours;
• Supervise the work of the VR attendants and help replace staff if need be;
• Provide a consistent and continuous level of training to all VR attendants;
• Carry out or coordinate the necessary maintenance tasks and cleaning tasks to guarantee the equipment and the set meet experience standards;
• Offer technical support; troubleshoot technical problems as they occur and maintain all technological equipment;
• Oversee the exhibition’s scenography and fix breaks as they occur;
• Fill out daily reports;
• Ensure that the environment remains safe, clean and professional throughout the duration of the exhibition;
• Perform other appropriate duties as assigned by management.
  
  Here are the two levels of technical support that will be required for employment:
  
  
• Level 1 Support (L1): L1 support serves as the initial point of contact, providing preliminary assistance and basic troubleshooting for commonly encountered issues. It encompasses basic problem resolution for hardware and software, utilizing custom tools or third-party infrastructure. L1 is responsible for adhering to standard operating procedures (SOPs).
• Level 2 Support (L2): L2 support delves into more advanced technical expertise and problem resolution, surpassing the capabilities of L1. Tasks include in-depth troubleshooting, identifying software bugs, overseeing operator training follow-ups, and providing assistance with system configuration.

Required skills

• Computer and/or virtual reality technical experience;
• Capacity to troubleshoot technical problems under pressure;
• Ability to stand on feet for long periods of time;
• Good oral skills in French and English, an asset for the technological updates;
• Demonstrate autonomy, versatility and attention to detail;
• Neat and clean appearance, good physical condition (due to long working hours);
• Strong team management skills;
• Available evenings and weekends;
• Organized, punctual, energetic and social.

Experience with virtual reality equipment will be considered, as well as the ability to work independently and show initiative.

Please send your Curriculum Vitae along with a letter of intent.
Please mention your availability.

Our values

Commitment

Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.

Collaboration

By joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.

Avant-garde

We embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.

Integrity

We are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.

Caring

Above all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.