Frequently Asked Questions

The progressive ticketing model is a trust-based system that allows you to choose the amount you wish to pay for your admission ticket, depending on your situation. Regardless of the price you select at the time of purchase - whether online or on site - this option gives everyone access to the programming corresponding to the ticket purchased. Simply select the price that suits you best when finalizing your transaction.

The public is as central to art as art is to the public. For 20 years, PHI has been at the forefront of major transformations, with the ambition of engaging with the most relevant ideas of our time, at the intersection of art, technology and the human, to converge a panorama of perspectives and create impactful moments that resonate with our audience.

By adopting a progressive ticketing model based on trust, we offer every visitor the freedom to choose the rate that suits them best, while providing an important contribution to our mission and activities. In this way, we hope to enable more people, whatever their situation, to discover the programming we offer. We believe that a diversity of audiences enriches the cultural experience, and that everyone can contribute in their own way to supporting culture.

You are free to choose the price category you wish to pay, even if it is lower than the usual price. This ticketing model is based on trust, and does not require any proof.

No, your experience will not be affected by the price category you choose to pay.

This ticketing model is open to everyone, without distinction. It is available to everyone, whatever their professional or personal situation.

Yes, the minimum fee for access to PHI exhibitions is the Soft admission rate.

The progressive ticketing model is generally available for most events and exhibitions, but there may be exceptions for certain productions or special events. Please check availability on the specific event page.

Yes, it is possible to book several tickets at different prices when purchasing.

Yes, it is generally available for all show times. However, there may be some restrictions for very popular or limited events. It is advisable to check availability when purchasing your tickets.

Unfortunately, once the payment has been made, it is no longer possible to make changes. We encourage you to adjust your contribution according to your situation when purchasing your ticket.

For more information on group prices, please fill in this form. We will then contact you to propose an experience tailored to your needs.

We invite you to consult the different accesses offered via the box office here. From now on, an Exhibition Ticket will give you access to all the major exhibitions and works presented as part of the program. 

A separate ticket will be required for one-off events presented as part of PHI programming (concerts, discussions and events related to exhibitions, for example).

You can purchase tickets directly on exhibition pages or via the navigation bar under the Tickets tab (top right or in the menu). Please note that VR Cinema and ANIMACHINA II.0 will be available on our previous ticketing platform.

We accept debit and credit cards, with the exception of AMEX. Cash payments as well as mobile payments (Apple Pay, Google Pay) are not accepted.

It is not necessary to print your ticket, but you must have it with you on arrival, in digital or printed form. We recommend the electronic ticket.

All tickets are final and we do not accept reservation changes or rescheduling. If you have any questions or specific requests, please don't hesitate to contact us by phone at 514 225-0525 during business hours, or by e-mail at [email protected]. We'll do our best to assist you wherever possible.

You can contact us by phone at 514 225-0525 during business hours, or by e-mail at [email protected], mentioning your full name and the e-mail address associated with the reservation.

No, the PHI ticketing system does not offer the possibility of transferring tickets. You can share your ticket with a friend or family member, but you will remain the ticket holder.

Unfortunately, once a time slot is sold out, it is not possible to obtain additional tickets. However, we invite you to keep an eye on https://billetterie.phi.ca, as tickets may eventually be released.

You can contact us by phone at 514 225-0525 during business hours, or by e-mail at [email protected]. Please provide us with your full name, the number of your order, the name of the exhibition concerned and a description of your problem.

If you miss your time slot, ask a member of staff on arrival and our team will try to accommodate you. If the day's time slots are full, you may lose your access. It's very important to be on time.

You can now purchase your tickets directly on phi.ca through a simplified process.

No, you do not need an account to purchase a ticket. However if you are a PHI+ member, you can log in to access your benefits.

Your tickets will be sent to you digitally, by email, after purchase. We recommend you keep them in your files leading up to your visit.

Yes. During this transitional period, some experiences—such as VR Cinema and ANIMACHINA II.0—remain available on our previous platform. These are the last activities to be offered on an external platform.

Yes, all previously purchased tickets remain valid. Please refer to your confirmation email.

Depending on the experience, you can add multiple tickets to your cart and plan your visit.

PHI operates across multiple locations in Old Montréal. Please check the address indicated on your ticket or in your confirmation email before your visit.

You can contact our ticketing service at [email protected].

PHI has three different venues for all its programming, all located within minutes of each other.

→ 407 Saint-Pierre Street
→ 451 Saint-Jean Street
→ 465 Saint-Jean Street

Public transportation
PHI locations are about a 5-minute walk from Square-Victoria-OACI and Place-d'Armes metro stations (orange line). Consult the STM website for the best route (metro and/or bus).

Bike
Bike on over! The beautiful Canal Lachine bike path is right around the corner from us.

BIXI
Consult the BIXI station map to know, in real time, the number of bikes and docking points available at each station.

Car-pooling & car-sharing services
We suggest Ridesharing.com and Communauto.

Parking
PHI does not have a parking area reserved for visitors. However, the City of Montréal has parking spaces available nearby. We invite you to consult the parking map provided by the Agence de mobilité durable de Montréal.

Yes, accessible washrooms are available on site to ensure the comfort of our public. Please note that there are no accessible bathrooms in the building at 465 Saint-Jean Street.

Checkrooms are self-service, limited in space and unsupervised. Backpacks are not accepted in exhibition areas. Please note that buildings 451 and 465 Saint-Jean Street do not have space for your personal belongings. Please bring only what you need.

PHI is committed to providing a welcoming and accessible space for all. To find out more about our services and accessibility features (wheelchair access, bathrooms, blind or visually impaired, service dogs, therapy dogs and emotional support dogs, seating and deaf or hard-of-hearing), view our accessibility section to learn more.

Spaces for rent are available at 407 Saint-Pierre Street. For more information, please visit our Rent a venue section.