Careers

During periods closed to the general public (e.g., group visits), the mediator assists educators by supporting the safety of the artworks and participants, preparing the spaces, organizing materials, and assisting during creative workshops. The role may also include reception duties to maintain access to
spaces.

The position requires schedule flexibility and the ability to work under varying conditions, such as low-light environments, loud soundscapes, and managing unforeseen public issues.

Main responsibilities

Gallery Coordination and Mediation (95% of the role)
During public opening hours:

• Welcome, inform, and respond to questions from visitors and educational groups;
• Attend various training sessions (curatorial, technical, educational, coordination, building, events, etc.);
• Engage in conversations and answer visitor questions about the artworks, exhibition, curatorial approach, and artist's practice;
• Open and close exhibitions if necessary;
• Ensure the safety of spaces and maintain cleanliness and functionality of presentations during public hours;
• Ensure the security of the artworks and carry out surveillance, when necessary;
• Report any issues or incidents to the relevant staff;
• Act proactively and responsively in emergency situations;
• Ensure the sales of publications;
• Manage queues and guide visitors through their journey;
• Troubleshoot basic technical issues with the artworks as needed.

Educational Shifts – Group Support (5% of the role)
Outside public opening hours – occasionally:

• Provide support and assistance to educators during group visits;
• Ensure the safety of artworks and provide supervision if necessary;
• Organize and manage materials in the gallery while assisting during creative workshops;
• Occupy a position at the reception desk to ensure access to the entrance doors at all times and supervise the trajectory of groups;
• Close artworks and exhibitions as required.

Box Office
During public opening hours:

Note: The distribution of hours for this task is variable. This position is not held exclusively by one person, and anyone interested must go through a selection process.

• Sell tickets on-site; operate the ticketing sales system, respond to phone calls and emails.
• Reconcile daily sales;
• Stay updated on promotions and offers, and inform visitors during purchase;
• Manage opening and closing of the reception desk;
• Collect and forward visitor feedback and complaints;
• Oversee equipment logistics (setup, maintenance, charging cycles, ensuring functionality, storage);
• Perform any other related tasks as required.

Requirements

• College diploma or bachelor's degree in visual arts, art history, arts administration, or a related field and/or experience in a similar position within a museum, art gallery, or artist center, or interest based on related experiences;
• Other combinations of education and relevant experience could be considered;
• Experience in a similar role or a strong interest based on related experience;
• Excellent interpersonal and communication skills;
• Proactive and efficient work management;
• Ability to work well within a structured team;
• Strong capacity to work under pressure and manage stress;
• Flexible schedule; minimum availability of 2 fixed days per week, including mornings, evenings, and weekends;
• Strong proficiency in both written and spoken French and English for customer interaction.
• Courteous demeanor at all times;
• Organized, punctual, energetic, and cheerful personality;
• Well-groomed appearance and good physical stamina (due to long working hours);
• Proficiency with office tools (Gmail, Google Suite);
• Availability for mediation training (dates to be determined);
• Ability to work in unconventional environments, including low light conditions, loud sounds, or specific sensory elements.

Our values

Commitment

Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.

Collaboration

By joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.

Avant-garde

We embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.

Integrity

We are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.

Caring

Above all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.