Grow at PHI
At PHI, there's always room to grow. We support the careers of our employees and love it when we can offer new opportunities to our teams.
Careers
Team Lead, Life Chronicles
PHI Studio
Publication date Apr 04, 2025
- Working hours
- Full time
- Type
- Fixed-term contract, part-time (April 14 to October 13, 2025) / Minimum 24 hours guaranteed, variable schedule: weekend and evening availability required
- Spoken and written languages
- French
English (advanced level) - Base salary
- $22.60 per hour
Under the supervision of the Visitor Experience Specialist, the Front of House Manager ensures the smooth running of the exhibition in general. The manager is the person who is responsible for resolving any situation with the public. They ensure that the experience meets expectations and that everything goes according to plan. They supervise the employees and any technical aspects. They will be called upon to perform all other related functions related but not limited to: ticketing support, technical support, administration, and events. Candidates will have the opportunity to develop their sense of leadership and knowledge specific to exhibitions and new technologies in virtual reality.
About the position
About PHI Studio
PHI Studio specializes in the production and development of original content, as well as the marketing and distribution of immersive experiences. We focus on large-scale, renowned art-entertainment projects, and XR (extended reality) experiences for location-based entertainment (LBE) venues. Each project is designed to have a global reach, with the aim of traveling internationally and captivating diverse audiences around the world. A catalyst for innovation, PHI Studio brings together artists, designers, directors, and producers in daring collaborations with leading talents, constantly pushing the boundaries of art and technology.
PHI Studio is in keeping with the mission and values of PHI, which, for nearly 20 years, has offered a rich program of exhibitions and events in the heart of Old Montréal.
Exhibition overview
Life Chronicles is a virtual reality expedition that explores the origins of life.
Main responsibilities
- Open and close the current exhibition, as well as prepare the box office;
- Ensure that spaces are safe, clean and operational during opening hours for the public;
- Be the resource person for all customer service issues; manage and solve problematic situations with customers; Follow up with the box office and boutique/coffee shop.
- Communicate all information essential to the smooth running of the exhibition to employees and the internal team of the exhibition;
- Monitor tardiness and behaviour of employees on site;
- Responsible for welcoming group visits on site;
- Coordinate employee breaks as needed and provide scheduling support;
- Supervise the work of the staff globally; replace breaks for exhibition staff and boutique staff as needed and operate the box office and boutique as needed;
- Provide technical support and replace technician breaks as needed;
- Conduct training for box office and FOH and BOH;
- Follow up on work supplies (repairs, orders and inventory);
- Provide accompaniment and an introduction to invited guests and certain ticket holders;
- Provide reports at the start and end of the day;
- Perform any other related task of the same nature and directly related to this position.
Requirements
- Excellent interpersonal skills;
- Good oral command of French and English for interacting with the clients;
- Be courteous at all times;
- Demonstrate autonomy, versatility and attention to detail;
- Neat and clean appearance, good physical condition (due to long working hours);
- Strong analytical and problem-solving skills;
- Strong team management skills;
- Experience with ticketing platforms;
- Working knowledge of Gmail and Google Suite;
- Available full time, evenings and weekends included;
- Available for training (dates to be determined);
- Organized, punctual, energetic and welcoming.
Experience in team management and customer service will be taken into consideration, as well as the ability to show initiative.
Please send your Curriculum Vitae along with a letter of intent. Be sure to mention your availability.
Diversity, Equity & Inclusion
At PHI we value diversity and encourage, in particular, Indigenous people, Black, racialized, deaf people, people with disabilities, members of the 2SLGBTQIA+ community and people of diverse gender identities, to apply to PHI and live their uniqueness to the full whatever their ancestry, origin, identity characteristics or form of self-expression.
HR and managers involved in recruitment are committed to doing their utmost to contribute to a diverse and inclusive workforce and workplace, where systemic racism, prejudice and discrimination are not tolerated.
Our Benefits
Hybrid work environment
We allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.
Well-being
Physical activity has many benefits for the body and mind, which is why PHI offers its employees an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc).
Vacation and time off
We understand that our employees need time to recharge, which is why we offer paid time off for vacations, personal days and sick days.
Insurance
Employees benefit from a comprehensive group insurance plan that offers life insurance, critical illness, healthcare benefits and more. Virtual care and telemedicine services also included.
Group RRSP
Employees can choose to join our group retirement savings plan, which gives them access to low management fees and tools that’ll help them achieve their financial goals.
Our values
Commitment
Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.
Collaboration
By joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.
Avant-garde
We embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.
Integrity
We are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.
Caring
Above all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.
Apply for this
job offer
We thank all applicants. However, only those selected for an interview will be contacted.