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Receptionist

PHI

Publication date Nov 28, 2025

Location
Montréal, 407 Saint-Pierre Street
Working hours
Full time
Type
Permanent, 40h/week
Required skills
College diploma in an appropriate field. Two years of experience in the field.
Spoken and written languages
French
English
Department
Visitor Experience
Base salary
$36 700$ - $45 800
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Under the supervision of the Visitor Experience Manager, the receptionist is responsible for ensuring a warm, professional, and inclusive welcome to our visitors. As the first point of contact for visitors, they play an essential role in the quality of the experience offered to our public.

About the position

Main Responsibilities

  • Welcome, guide, and inform visitors in a professional and pleasant manner;

  • Answer phone calls and redirect them to the appropriate individuals;

  • Respond to customer service and ticketing emails;

  • Ensure that the reception area and office are secure, clean, and operational;

  • Manage mail and courier requests (sending/receiving packages, invoicing);

  • Operate the ticket sales system;

  • Sell tickets on site;

  • Reserve complimentary tickets for our events;

  • Coordinate tour reservations for school and community groups (from initial request to visit confirmation);

  • Reconcile sales for the day;

  • Inventory first aid kits and ensure they are complete and functional;

  • Place orders for office supplies, first aid supplies, and equipment;

  • Open and close the PHI reception desk;

  • Perform all other related duties associated with the department.

Qualifications & Skills

  • Excellent command of French and English, both spoken and written;

  • Strong sense of customer service and excellent listening skills;

  • Demonstrate autonomy, versatility, and attention to detail;

  • Have a good team spirit and ease in interpersonal relationships;

  • Professional appearance and strong social skills are essential;

  • Experience with parcel shipping (an asset);

  • First aid training (an asset);

  • Knowledge of the entertainment and/or cultural sector (an asset).

Diversity, Equity & Inclusion

At PHI we value diversity and encourage, in particular, Indigenous people, Black, racialized, deaf people, people with disabilities, members of the 2SLGBTQIA+ community and people of diverse gender identities, to apply to PHI and live their uniqueness to the full whatever their ancestry, origin, identity characteristics or form of self-expression.

HR and managers involved in recruitment are committed to doing their utmost to contribute to a diverse and inclusive workforce and workplace, where systemic racism, prejudice and discrimination are not tolerated.

Our Benefits

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Grow at PHI

At PHI, there's always room to grow. We support the careers of our employees and love it when we can offer new opportunities to our teams.

Hybrid work environment

We allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.

Well-being

Physical activity has many benefits for the body and mind, which is why PHI offers its employees an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc).

Vacation and time off

We understand that our employees need time to recharge, which is why we offer paid time off for vacations, personal days and sick days.

Insurance

Employees benefit from a comprehensive group insurance plan that offers life insurance, critical illness, healthcare benefits and more. Virtual care and telemedicine services also included.

Group RRSP

Employees can choose to join our group retirement savings plan, which gives them access to low management fees and tools that’ll help them achieve their financial goals.
PHI The Infinite Public Tests 68 A7079

Our values

Commitment

Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.

Collaboration

By joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.

Avant-garde

We embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.

Integrity

We are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.

Caring

Above all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.

Apply for this
job offer

We thank all applicants. However, only those selected for an interview will be contacted.

You will receive an email confirming that we have received your application. If you do not receive an email confirmation or if you encounter any issues submitting this form, please send your application directly to [email protected]