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Experiences Supervisor, Immersive Tours

PHI Studio

Publication date Sep 16, 2024

Working hours
Full time
Type
Permanent
Spoken and written languages
French
English (advanced level)
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Under the supervision of the Director of Operations at PHI Studio, the Experiences Supervisor, Immersive Tours ensures the smooth overall operation of the exhibition. This person is responsible for managing on-site staff and serves as the key point of contact to ensure compliance with rules, procedures, and policies while providing human support to the teams.

About the position

The person in this role will collaborate with other departments to optimize operations and offer ongoing support with logistical needs, staffing, technical aspects, communication, and ticketing. Additionally, they are responsible for ensuring excellence in customer service and visitor experience, as well as maintaining a safe and healthy work environment at all levels for the staff.

About PHI

PHI encompasses the PHI Centre, PHI Studio, artist-in-residence programs and the PHI Foundation for Contemporary Art. Through eclectic programming and a strong focus on content creation, PHI encourages unexpected encounters between artists and diverse publics.

About PHI Studio

PHI Studio specializes in producing and developing original content, as well as marketing and distributing immersive experiences. It is a hub of innovation that brings together artists, creators, directors, and producers.

Main responsibilities

  • Implement the necessary tools to ensure the reliability and quality of daily operations;

  • Ensure an adequate number of trained personnel are present on-site to support activities by participating in the planning and recruitment of staff;

  • Plan the training of customer service teams in collaboration with the Ticketing Manager and the Visitor Services Manager;

  • Communicate and comply with health and safety standards, ensuring the implementation of safety protocols for both the public and staff;

  • Contribute to the drafting of necessary documents for the smooth running of activities: emergency procedures, guides, performance tracking tools, etc;

  • Oversee the proper functioning of on-site operations (Reception, Ticketing, Shop, Café, Venue, Security, Cleaning, Snow Removal, Maintenance, etc.);

  • Ensure that spaces are safe, clean, and operational during public opening hours;

  • Participate in the selection of service providers for the operational maintenance of the venue: cleaning, plumbing, pest control;

  • Collaborate with service providers to guarantee the quality of services provided and maintain mutually beneficial relationships;

  • Act as an intermediary between the site team and upper management;

  • Coordinate venue activities with the marketing team to ensure operational consistency;

  • Develop and implement strategies to improve internal communication and strengthen team engagement;

  • Ensure the implementation and management of employee recognition and appreciation mechanisms;

  • Keep the inventory of various equipment up to date and ensure their proper condition;

  • Ensure that the public receives impeccable customer service and a high-quality experience;

  • Perform any other related duties as required.

Requirements

  • Minimum academic requirements: College diploma (DEC) or equivalent;

  • Professional certification(s) required: First Aid Certification;

  • Minimum years of experience: 3 years;

  • Various combinations of education and relevant experience may be considered;

  • Experience in team management, conflict management, operations, coordination, or related fields;

  • Excellent interpersonal skills and the ability to create and maintain human relationships, focused on quality and people (clients/staff);

  • Strong leadership, team spirit, and a positive attitude, with the ability to manage stress and pressure;

  • First Aid certification (possession of it or commitment to obtaining it quickly);

  • Proficiency in French and English, both spoken and written, for communication with teams and the public;

  • Proficiency in Google Suite and Microsoft Office tools;

  • Comfort with using various technological equipment and software;

  • Experience in culture, entertainment, immersive experiences, or art exhibitions is an asset;

  • Knowledge of general HR policies is an asset;

  • Availability to work evenings and weekends.

Our Benefits

Grow with us

At PHI, there's always room to grow. We support the careers of our employees and love it when we can give one of our own the promotion of their dreams.

Hybrid work environment

We allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.

Well-being

Physical activity has many benefits for the body and mind, which is why PHI offers its employees an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc.)  

Vacation and time off

We understand that our employees need time to recharge, which is why we offer paid time off for vacations, personal days and sick days.

Insurance

Enjoy a comprehensive group insurance plan that offers life insurance, critical illness, healthcare benefits and more. Virtual care and telemedicine services also included

Group RRSP

Employees can choose to join our group retirement savings plan, which gives them access to low management fees and tools that’ll help them achieve their financial goals.
PHI The Infinite Public Tests 68 A7079

Our values

Commitment

Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.

Collaboration

By joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.

Avant-garde

We embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.

Integrity

We are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.

Caring

Above all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.

Apply for this
job offer

We thank all applicants. However, only those selected for an interview will be contacted.

You will receive an email confirming that we have received your application. If you do not receive an email confirmation or if you encounter any issues submitting this form, please send your application directly to [email protected]