Careers

Main responsibilities

• Analyze operational data and performance indicators to propose improvements and maintain our high standards;

• Ensure each site submits detailed daily operational reports;

• Conduct site visits and virtual check-ins to verify compliance with SOPs, safety standards, visitor service protocols, and maintenance standards;

• Compile and analyze on-site audit reports, identify trends or recurring issues, and propose corrective actions;

• Review incident reports and escalation logs, ensuring prompt resolution of operational or technical issues;

• Act as a liaison between the Director of Operations and on-site Supervisors, ensuring smooth communication and consistent implementation of operational policies;

• Organize and lead daily and weekly coordination meetings with site Supervisors to discuss priorities, share best practices, and resolve operational challenges;

• Collaborate with HR and payroll departments to align administrative processes for recruitment, employee onboarding, and ongoing training efforts across all sites;

• Prepare a weekly regional report consolidating data from all sites (visitor numbers, revenue, technical incidents, staffing levels, employee and visitor satisfaction);

• Analyze and identify operational bottlenecks and optimize processes;

• Assist in updating and distributing training materials, emergency procedures, and performance tracking tools;

• Promote a culture of continuous improvement and employee engagement through team-building initiatives, recognition programs, and an open communication policy;

• Monitor employee feedback and ensure operational changes are well-communicated and implemented;

• Work with the Director of Operations to allocate resources (e.g., additional staff, technical support) based on operational needs;

• Develop and implement contingency plans for high-traffic periods, technical outages, or staffing shortages;

• Ensure all sites have up-to-date emergency procedures and that staff are trained in safety, evacuation, and incident management protocols;

• Manage and track service payments to ensure reliable and secure operational support at all times.

Requirements

• College diploma (DEC) in a relevant field;

• Minimum of 3 years of experience in operations management;

• Proven experience in operations management with a focus on data analysis, process automation, and performance improvement;

• Demonstrated experience in human resource management and team leadership, with the ability to mobilize diverse teams;

• Excellent interpersonal and communication skills, fostering a collaborative work environment;

• Strong analytical skills and reporting abilities;

• Proficiency with Google Suite, Microsoft Office, and modern operational and project management tools;

• Bilingual in spoken and written communication, for collaborations with the rest of Canada and internationally;

• Comfort with technology and experience in immersive experiences, VR environments, or related fields (an asset);

• Ability to manage multiple tasks simultaneously and adapt to a dynamic operational environment;

• Availability to work evenings, weekends, and travel between different sites;

• First aid certification is an asset.

Working conditions and schedules

• Full-time position with a flexible schedule;

• Weekend availability and travel between assigned sites required;

• Based in Montreal, with responsibilities across multiple sites in Canada and internationally;

• Mobility required for travel within Canada and internationally.

Our values

Commitment

Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.

Collaboration

By joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.

Avant-garde

We embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.

Integrity

We are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.

Caring

Above all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.